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    Covid 19 Contactless Mechanics Hamilton

    Keeping you safe

    At Grimmer Motors, we’re doing our part to reduce the spread of COVID-19 by taking the following safety measures:
    ✓ Operating in a fully contactless way, from online bookings right through to car pickup
    ✓ Following a contactless car repair policy
    ✓ Offering online contactless payment options
    ✓ Disinfecting your vehicle’s interior, door handles and other surfaces before you drive it

    During the COVID-19 pandemic, it is important that we all keep our distance, practice good hygiene and do business safely to eradicate Covid 19 from New Zealand. At Grimmer Motors, it is important that we follow or exceed these rules to keep our customers and team safe.

    With this in mind, we have introduced a fully contactless repair system. This allows our customers to safely book in online, drop off their vehicles, get them repaired, pay on line and pickup their vehicle all without having direct contact with any Grimmer Motors team members or other customers.

    COVID-19 Contactless Car Repairs – How Does it Work?

    1. Dropping your car off

    During our opening hours (8am to 5pm), you can park your car on the forecourt outside Grimmer Motors. Your keys can be dropped in the key deposit slot where they will remain safe.

    Our building and forecourt are monitored 24/7 by several surveillance cameras. This means that your vehicle is safer than ever when you leave it with us.

    Where should you leave your car?

    When you drop your car off, please park underneath the canopy. We would also greatly appreciate it if you open your doors for at least a minute in order to “air out” the interior. We also recommend that you wipe down key areas such as the steering wheel, door handles or indicator stalks. This will greatly reduce the risk of COVID-19 spreading. Please also turn off your heater/air conditioning to prevent air from blowing when the key is turned.

    We want to stay safe so that we can keep our customers, fellow staff and families safe. So we greatly appreciate any measures taken by customers to disinfect their vehicles.

    If you are unable to drop your car between 8am and 5pm, please give us a call on (07) 855 2037 to let us know. Our phone number is diverted to our mobile phones, meaning we will always be around to answer your call, even from home. One of our on-call mechanics can then drive to Grimmer Motors and move your car behind the gates. Please note: this may incur an extra callout fee.

    Dropping your key off:

    Once done, please put a SINGLE CAR KEY WITH NO KEYRINGS or OTHER KEYS into the key drop box slot next to the front reception door, and contact us via phone or email to let us know your car is ready for its repair.

    Ideally, you will have a spare car key with you for pickup when the car is finished, (so that we can lock your first car key in your car and keep it safe). You can then return to your home or work and we will contact you either about the repairs needed or when your car is ready

    If you don’t have a spare key, please let us know and we will make other arrangements.

     

    2. Repairing your vehicle

    Repairing vehicles

    Providing you with a price estimate

    At Grimmer Motors, we operate on a “No Surprises Policy”. This means that there is no unexpected pricing in your repair bill. Once our mechanics have had their first look at the car, we will contact you with a pricing estimate or any variation to originally discussed pricing, so that you can authorise the work.

    The repair process:

    Once you have authorised the work, we will go ahead with the repair, taking all necessary precautions to keep your car clean. This includes cleaning surfaces before and after the repair.

    If your car requires parts that we don’t currently have in stock, there may be delays due to many suppliers being closed or classed as non-essential. Please be patient with us, as any delays are out of our control.

    Once your car repairs, diagnostics or servicing are completed, then we will email you an invoice for payment. All invoices must be paid before you can pick up the car. Payment options are listed below.

     

    3. Paying for your repair

    Paying for your repair is easy, and can be done completely online or without contact. We have three online payment methods for you to choose from:

    • Online Banking
    • Credit Card
    • Genoapay (pay over 10 weeks without interest)

    Unfortunately, we currently cannot accept cash, EFTPOS or cheques. This may change as we enter alert level 3.

     

    4. Picking up your car

    Coronavirus hygenic car clean

    The interior of your car will be wiped down with disinfectant to reduce the risks of COVID-19.

    Once your payment has been successfully processed, you will be able to pick up your car.

    Please try to pick your car up during our working hours.

    The ideal time to pick up your car is when one of our mechanics is working. This allows us to easily give you your keys without any hassle. To simplify this process, please try to remain contactable during the day. This will allow us to reach you and mutually agree on a pickup time.

    Once you arrive, please give us a call on (07) 855 2037 to let us know you are here. We will open the reception door and put your key on the ground for you to collect, all while retaining a distance of at least 2 metres.

    Disinfecting your car and keys

    Your key will be cleaned with antibacterial cleaner, along with all the surfaces inside your car that we touch. This is to minimise the risk of spreading COVID-19. Disinfection will take place twice – once before we start work on your vehicle and again after we have finished.

    What if you need to pick your car up after-hours?

    If you need to pick your car up after 5:00 pm, we can try to lock the key in the car. However, we will only do this if we know you have a spare key.

    If we hide the key in your car, it will be in a hidden location that will be explained to you via phone call or text message. You can then use your spare key to unlock it and retrieve the original key. If your car supports keyless entry, our mechanics have a method that prevents most modern car keys being active while the keys are locked in the car. This prevents anyone from being able to open your car from the outside.


    Book your repair now!

    To get started, please fill out the contactless repair booking form. Also, please feel free to give us a call if you have any questions on (07) 855 2037.

     

    BOOK NOW

     

    Phone: 07 855 2037

    Email: office@grimmermotors.co.nz

    Address: 998 Heaphy Terrace, Fairfield, Hamilton

    Get your car repaired today
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