Privacy Policy

INTRODUCTION

Grimmer Motor 2015 Limited (we, us, our) complies with the New Zealand Privacy Act 2020 (the Act) when
dealing with personal information. Personal information is information about an identifiable individual
(a natural person).

This policy sets out how we will collect, use, disclose and protect your personal information.

This policy does not limit or exclude any of your rights under the Act. If you wish to seek further

information on the Act, see www.privacy.org.nz.

CHANGES TO THIS POLICY

We may change this policy by uploading a revised policy onto the website. The change will apply

from the date that we upload the revised policy.

This policy was last updated on 04/08/2021.

WHO DO WE COLLECT YOUR PERSONAL INFORMATION FROM

We collect personal information about you from:

  •  you, when you provide that personal information to us, including via the website and any
    related service, through any registration or subscription process, through any contact with us
    (e.g. telephone call or email), or when you buy or use our services and products
  •  third parties where you have authorised this or the information is publicly available.

If possible, we will collect personal information from you directly.

HOW WE USE YOUR PERSONAL INFORMATION

We will use your personal information:

  •  to verify your identity
  •  to provide services and products to you
  • to market our services and products to you, including contacting you electronically (e.g. by text or email for this purpose)
  • to improve the services and products that we provide to you
  • to undertake credit checks of you (if necessary)
  • to bill you and to collect money that you owe us, including authorising and processing credit card transactions
  • to respond to communications from you, including a complaint
  • to conduct research and statistical analysis (on an anonymised basis)
  • to protect and/or enforce our legal rights and interests, including defending any claim
  • for any other purpose authorised by you or the Act.

DISCLOSING YOUR PERSONAL INFORMATION

We may disclose your personal information to:

  • another company within our group
  • any business that supports our services and products, including any person that hosts or maintains any underlying IT system or data entre that we use to provide the website or other services and products
  • a credit reference agency for the purpose of credit checking you
  • other third parties (for anonymised statistical information)
  • a person who can require us to supply your personal information (e.g. a regulatory authority)
  • any other person authorised by the Act or another law (e.g. a law enforcement agency)
  • any other person authorised by you.
  • A business that supports our services and products may be located outside New Zealand. This may
    mean your personal information is held and processed outside New Zealand.

PROTECTING YOUR PERSONAL INFORMATION

We will take reasonable steps to keep your personal information safe from loss, unauthorised activity,
or other misuse.

ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION

Subject to certain grounds for refusal set out in the Act, you have the right to access your readily
retrievable personal information that we hold and to request a correction to your personal information.
Before you exercise this right, we will need evidence to confirm that you are the individual to whom
the personal information relates.

In respect of a request for correction, if we think the correction is reasonable and we are reasonably
able to change the personal information, we will make the correction. If we do not make the
correction, we will take reasonable steps to note on the personal information that you requested the
correction.

If you want to exercise either of the above rights, email us at [email protected]. Your email
should provide evidence of who you are and set out the details of your request (e.g. the personal
information, or the correction, that you are requesting).
We may charge you our reasonable costs of providing to you copies of your personal information or
correcting that information.

INTERNET USE

While we take reasonable steps to maintain secure internet connections, if you provide us with
personal information over the internet, the provision of that information is at your own risk.

If you follow a link on our website to another site, the owner of that site will have its own privacy policy
relating to your personal information. We suggest you review that site’s privacy policy before you
provide personal information.

COOKIES

We use cookies (an alphanumeric identifier that we transfer to your computer’s hard drive so that we
can recognise your browser) to monitor your use of the website. You may disable cookies by
changing the settings on your browser, although this may mean that you cannot use all of the features
of the website.

CONTACTING US

If you have any questions about this privacy policy, our privacy practices, or if you would like to
request access to, or correction of, your personal information, you can contact us at [email protected].

Reviews

Grimmer Motors Ltd

4.7

Paul Johns

Booked the ol' Fuga in for a service this week. I dropped it off early to take advantage of the free clean and asked if I could have it ready at 3 pm. The service went well and they... pointed out things that would need attention in the future. I like the introduction of the vehicle service and repair log book. Which has all my previous services and fix ups recorded in it. And the Fuga was freshly cleaned and ready at 3pm, like they said. Thanks Team

Cinn Thornton

The team at Grimmer Motors are very friendly and have awesome customer service. My car needed scan as flashing light on dash. The problem was identified , easy to ... understand explanation given and quote for fix provided. Thanks team.

Pip Six

Awesome service. They communicated really well with me about what was going on and then fixed a few extras on the same day I took my van in. A great place.

Lincoln Fernandes

Fast easy reliable and much cheaper compared to dealerships

Hamish O'neill

Great customer service, good communication and works done on time. Thanks Grimmers

Sarah Bowers

Love leaving our car(s) in the friendly and capable hands at Grimmer Motors. Everything from drop off, reception, communication and the work done is of a high standard... and much apprecaited. Another happy customer - thanks Grimmers.