Please take your time to read these Contactless Vehicle Repair instructions carefully, as they are designed to keep you and our mechanics safe.
Dropping your car off (no physical contact process)
During the hours of 8am to 5pm cars can be parked on our forecourt (has continuous cameras recording) and the keys dropped into the key drop box slot next to the front reception door. Outside of these hours people need to ring us to make a time for one of our mechanics to come down and move the vehicle into our parking area behind our locked gates (also has continuous cameras recording).
Our work phone is diverted to our mobiles and we are monitoring our phones from 8am to 10pm, 7 days per week. Having a mechanic drive down to move a car after hours behind the gates could incur a call out fee, so it is better to drop the car off between 8am to 5pm Monday to Friday if possible.
When you drop your car off, please park under the canopy at Grimmer Motors. We would appreciate it if you could leave your car doors open for 1 minute to “let fresh air through”. It would also help if you could please wipe down all the common touch areas with an antibacterial cleaner that people would have touched in your car within 72 hours of dropping it off. For example, door handles, steering wheel, gear selector, light and indicator switch, power window buttons and so on.
Please turn off the heating and air conditioning system, so air is not blowing when the key is turned on
Once done, please put a SINGLE CAR KEY WITH NO KEY RINGS or OTHER KEYS into the key drop box slot next to the front reception door, and contact us via phone or email to let us know you have dropped the car off. Ideally you will have a spare car key with you for pickup when the car is finished, (so that we can lock your first car key in your car). You can then return to your home or work and we will contact you either about the repairs needed or when your car is ready.
The Car Repairs (no physical contact process)
We operate on a “No Surprises Policy” so once our mechanics have had their first look at the car, we will contact you with a pricing estimate or any variation to originally discussed pricing, so that you can authorise the work.
Please note that for health and safety we need to clean the car before and after we working on it for all common touch surfaces with an antibacterial cleaner.
If your car requires parts that we don’t have in stock, then there could be longer than normal delays in getting parts, as many suppliers are either closed or are operating with minimal capacity. Please be patient with us, as any delays are out of our control.
Once your car repairs, diagnostics or servicing are completed, then we will email you the invoice for payment. All invoices must be paid before you can pick up the car.
Payment methods (no physical contact process)
We have three online payment methods for you to choose from Online Banking, Credit Card, and Genoapay .
Due to Covid 19 health and safety issues we cannot accept cash or cheques, but we can put the EFTPOS machine outside the reception door for you to use. A deposit maybe required to be paid online before we are able to start some jobs.
Picking up your car (no physical contact process)
Once your payment has cleared with us, you will be able to pick up your car.
The best time to pick your car up is when one of the mechanics is working, so it is important that you are able to be contacted easily during the day. To keep you and our mechanics safe we will wipe down all surfaces our mechanics have touched (even with gloves on) with an antibacterial cleaner. We will also wipe down your key.
If you come to pick up your car during the day while the mechanic(s) are at work, then please ring 07 855 2037 when you arrive, and stand well back (over 2 meters) from the reception door. A mechanic will then open the reception door and put the key on the ground for you to collect.
If our mechanics have gone home due to no further work for the day, then either we can try to lock the key in the car (if you have told us you have a spare key) or one of our mechanics would have to drive back to work to give you the key which could incur a call-out fee cost.
If we hide your key in the car it will be in a random location, and we will tell only you where it is. This means that when you come to pick up your car, you can use your spare key to unlock it, and remove your original key at some later stage from its hidden location. We have a method that prevents most modern car keys being active while they are locked in the car, meaning touching the door handle won't open the car door unless you bring your spare key. You must test your spare car key works before parking your car at Grimmer Motors.
Do you have a spare car key (in case we need to lock your key in the car)?
Yes No
Preferred Booking Date
Due to delays in sourcing parts during this time, it is ideal if you can leave your vehicle with us all day.
Please drop car off after 7:30am and pickup by 5:00pm while mechanics are at work.
When you get the work done at Grimmer Motors, and leave your car from at least 8.30am to 2.30pm you get these FREE extras:
Basic Car Wash & Vacuum
Tyre Shine and Dash Polish
When will you be dropping your vehicle off?
What is the latest time you can pick it up?
Can you leave your car with us longer than one day?-- Can leave overnight I can leave for 2 or more days
Did you speak to anyone at Grimmer Motors?-- Sonya Chris Raghu Wendy Chesna - After-hours Customer Support Cameron Callum Showan Glenn Gayan Haven't spoken to anyone yet I spoke to a male but can't remember their name I spoke to a female but can't remember their name
Your Electronic Signature
Your signature to confirm you agree to the terms and conditions listed above,This is a legal document and all information is required to be held and provided to the New Zealand Government on request.
We just want to say how much we appreciate you working with us in a “contactless manner” to keep everyone safe through this difficult period. Thank you!
